Need help?
Frequently Asked Questions
Order and Diamonds
No, we only ship in India via our website. But we can arrange an international shipping via whatsapp, shipping costs will apply additionally. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days of manufacturing time and 4 days of delivery. Delivery tracking details will be provided in your email.
Please note that all our dispatches are made from fully automated digitized warehouses which ensures that such instances do not happen. However in an unfortunate event that this happens, we would request you to please reach out to us on any of the support channels (Call/Email/Chat) and we would be delighted to help you. We will be doing an in depth investigation and would require 48 hours for the same. Your patience would be greatly appreciated in this regard
Hi! To place a return request, please follow the below steps:
Once logged in:
- Go to the Profile Section and click on Orders
- Choose the items that you would like to return
- Choose the return reason from the dropdown and your return will be initiated automatically
Please note that it takes us upto 3 working days to get the return pick up done from your location. In case your return pick up is not done within 3 working days, please reach out to us on the support channel of your choice - Calls/Emails/Chats.
Once the return has been picked up, it usually takes us upto 48 hours to initiate the return process.
- For Prepaid orders: returns are initiated directly to the original payment source.
- For COD orders: returns are initiated via a Razorpay Payout link, which we share with the customers who opted to return. Please enter correct details in the link and choose the mode of accepting payment.
- For wallet orders: refund will be done back to the wallet. Please note that wallet refunds cannot be done to any other payment source in line with RBI guidelines.
- For any combination of the above: all refunds will be done in same proportion in which the payments were received including partial refunds.
There is no optical, thermal, physical or chemical difference between natural & lab grown diamonds. They both are made up of carbon, however lab grown diamonds have an edge over most natural diamonds as lab grown diamonds are 100% carbon, the purest type of diamonds
No, Lab Grown diamonds are equivalent to natural diamonds in terms of its colour, optics, physical & thermal compositions. So they do not change colour over time and are as resilient as natural diamonds.
No. The naked eye cannot tell the difference between natural diamonds and Lab Grown diamonds. In fact, more often than not, Lab Grown diamonds have a better luster as compared to its natural counterparts. Specifically designed hi-tech machines can tell the difference between Lab Grown and natural diamonds.